Delivery, Return & Exchange Policy

Delivery Policy:

Free Delivery Across Pakistan: Enjoy free delivery on all orders across Pakistan.
Delivery Partners: Reliable courier services including PostEx, TCS, Leopards, and Bykea (for major cities).

 

Delivery Time:

Major Cities: Delivery within 3 to 4 working days after confirmation.
Lahore Orders: Same-day dispatch after order confirmation, with delivery within 24 to 48 hours.

 

Return Policy:

Quick and Easy Online Returns

If you're not satisfied with your purchase, simply contact our team via WhatsApp, Email, or Live Chat.
Our team will provide you with a Return Form to fill out and submit your return request.

 

Return Conditions:

Products must be unused, in original packaging, with tags attached.
Return requests must be initiated within 15 days of receiving the order.
For returns, we refund only the cost of the product, excluding shipping fees.

 

Refunds on Sale Items:

Items purchased with a discount of more than 20% are not eligible for a refund.

 

Refund Processing Time:

Once we receive your returned product, refunds are processed within 7 to 10 working days and will be credited to the original payment method.

 

Exchange Policy:

Size Issue? No Problem!

If your ordered size doesn’t fit, simply contact our team via WhatsApp, Email, or Live Chat.
Fill out the Exchange Form, and we’ll provide you with a prepaid return label for hassle-free exchange.
Exchanges are processed swiftly to ensure you get the perfect fit!

Quality Guarantee:

At Pehmu, we use 100% pure leather and are committed to delivering top-notch quality with every pair of shoes.

If you receive a defective or damaged product, immediately contact our team.
Your product will be replaced at zero additional cost to you.
For any queries, feel free to contact us:

Phone: (042) 37457200
WhatsApp: wa.me/923117219768
Email: Support@pehmu.com
Thank you for choosing Pehmu – Where Quality Meets Comfort!